Where can you change the order of insurance listed as primary or secondary?

Study for the Front Desk Patient Service Representative / Medical Patient Access (PSR/MPA) Test. Explore multiple-choice questions with explanations. Prepare for success in your exam!

The correct option is the Coverage Folder because this section is specifically designed to accommodate and manage insurance information associated with a patient. In the Coverage Folder, you can easily view, add, or rearrange the insurance policies that the patient has on file. This is crucial for ensuring that the proper insurance is billed first (primary) and that others follow in the correct order (secondary). Effective management of insurance details in this folder is essential for accurate claim processing and ensuring that patients receive the maximum benefits available under their policies.

Other options may contain related information or settings but do not provide the specific functionality to rearrange the order of insurance coverage. For example, the Patient Profile Section typically contains general demographic and contact information rather than specific details about coverage priority. The Insurance Tab in the Dashboard might offer a summary view or insights into insurance claims but lacks the detailed management capabilities of the Coverage Folder. The Settings Menu involves broader operational configurations rather than patient-specific insurance adjustments.

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