Where can a PSR or MPA verify insurance coverage for a patient from out of state with BC/BS?

Study for the Front Desk Patient Service Representative / Medical Patient Access (PSR/MPA) Test. Explore multiple-choice questions with explanations. Prepare for success in your exam!

The correct choice is based on the fact that Anthem is a major provider of Blue Cross Blue Shield (BC/BS) insurance in many states. When a PSR or MPA is tasked with verifying insurance coverage for a patient from out of state who has BC/BS, they would check with Anthem because it is a key licensee of the BC/BS brand and handles claims and coverage verification for a substantial number of BC/BS members.

While the other options represent different health insurance providers, they do not have the affiliation with BC/BS necessary to verify coverage for patients who hold BC/BS policies. Verification processes typically require contacting the insurance company that holds the policy or the appropriate regional affiliate that manages those policies. In this case, Anthem serves as that crucial link in facilitating verification for BC/BS coverage.

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