What is a typical goal of gathering patient feedback?

Gathering patient feedback primarily aims to enhance the overall quality of care provided within a healthcare setting. When patients share their experiences and opinions, healthcare organizations can identify areas that require improvement, understand patient needs more thoroughly, and implement changes that ultimately lead to better outcomes. This feedback can cover various aspects of care, including communication with providers, wait times, and the effectiveness of treatments, all of which are crucial to ensuring patient satisfaction and quality standards.

While increasing the number of services offered, reducing patient costs, or adjusting clinician schedules may be influenced by patient feedback, they are not typically the central focus of gathering this feedback. The core intent remains centered around improving the healthcare experience and ensuring that patients receive the highest possible standard of care.